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How
do I move through this site to write an order? |
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Think
of this site in terms of your printed catalog. You
can then click through the catalog just as if you
were turning the pages of the catalog. The basic
premise is to click a picture and you will usually
be taken to the next page. After you login you get
a choice of the different catalogs to click into.
It is similar to getting a catalog from your file
cabinet but much easier. Click the cover of the
catalog you want and it will open to the cover the
season you choose.
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I’m
on your site, but I don’t know how to get
to the ordering screen, what should I do?
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Just
move your curser or mouse around until the hand
shows up and start clicking. The site is a graphic
based site and is meant for you to work visually.
We have found that occasionally a person is used
to working just in database type environments and
will find graphics a new language they are not used
to. It’s rare but we have seen it. In this
case point, click and read. You can call your sales
representative at any time to walk you through the
site. I like to compare this to someone who gets
a new toy and thinks they know exactly how to put
it together and opts not to read any directions.
It can be done, but sometimes you have to go back
and read a few directions.
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I
wrote my order but my shipping information disappeared,
why? |
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Enter
shipping information after
you write an order, not
during or before. The program
is written so that you can make changes to certain
pages and not on other pages. We have pop-ups that
show up requesting you postpone entering shipping
information until you are finished writing your
orders. If you have ignored reading these pop-ups,
or if you have your computer set so that you do
not accept pop-ups, you will not see them.
Before clicking
“Send PO” is when you enter your
shipping information.
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I
did not get a copy of my order, what happened? |
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You
must click “Send
PO” after writing your
order. See bottom right of the ordering screen.
If you entered your email address on the PO
you will receive a copy. If not you will not.
You can contact customer service to have them
send you a copy.
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You
must enter your e-mail address near the top left
of the PO before sending to receive a copy.
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I
wrote an order but when I get to the PO all my account
information is gone, what happened? |
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You
may have timed out: If you take a long break between
entering information, the site will “time
out”. Most Internet sites will do so without
activity. It is an Internet safety feature. It can
be likened to a kid leaving a door open and the
parent closing it. We highly recommend you send
in each order after writing a group or a certain
delivery date. Simply click “clear order”
after order is sent in and you can start on a new
order.
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What
if I only want to write up a tentative order? |
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If
you only want to write a tentative order and not send
it in. When you get to the PO you can save it to your
computer. To do this Click File / Save As. Give your
order an name and make sure you pay attention to where
you saved it. You can go back to look over the order
later and send it in if you choose. You cannot edit
your saved order right now. This is a feature we will
be adding soon.
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You
could also send the tenative PO in with instructions
in the “Comment” box to not enter order
pending confirmation. Customer service reads all comments
and will call you if they have any questions.
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You
could also send an order in and put in comment box—“will
be sending in changes or additions later”
or your rep may do this for you as a suggested order
for you.
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I
just can’t seem to get it to work, what else
can I do? |
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Call
us. We are happy to help you learn how to use
the site.
1-888-327-3355
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